How do I report a malfunction?

Call +32 57 69 01 05 or email service@powerland.be with as many details as possible about the problem.

When does a technician come on site?

When a malfunction cannot be resolved remotely. Powerland plans the intervention based on urgency and priority.

Can Powerland repair my charging station remotely?

In many cases yes. Via the my.powerland platform, Powerland performs diagnostics, adjusts settings and installs firmware updates without physical intervention.

Service and maintenance for charging stations

Schedule a technical consultation

Powerland monitors your charging infrastructure remotely via the my.powerland platform, resolves faults remotely where possible and sends a technician when an on-site intervention is required. As a certified service partner of Kempower and Alpitronic, and with experience across all common brands — including Alfen, Smappee and Etrel — Powerland provides service for private individuals, businesses and public charging infrastructure throughout Belgium.

Certified partner of Kempower and Alpitronic

Powerland is a certified service partner of Kempower and Alpitronic, the two leading manufacturers of DC fast chargers in Europe. This means direct access to factory knowledge, original parts and specialised firmware updates for your fast charging infrastructure.

Our approach

Remote monitoring

Your charging point is continuously monitored via the my.powerland platform.

Diagnostics & updates

Many faults are resolved remotely — faster than an on-site intervention.

On-site intervention

Our technicians visit when remote support is not sufficient.

Priority based on impact

High-impact faults, such as public fast chargers, are given priority.

How does the Powerland service desk work?

Report a fault by phone or email. Powerland assesses every report on urgency and priority. Where possible, the issue is resolved remotely via the my.powerland platform: diagnosis, reset or firmware update. Is an on-site intervention required? Powerland will schedule a technician visit. Need shorter service response times? Our sales team offers a tailored solution.

Contact servicedesk

Platform & account: info@powerland.be
Storingen melden: service@powerland.be
Telefoon: +32 57 69 01 05
Bereikbaarheid: werkdagen 08:00–17:00

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Service and maintenance for charging stations

Certified partner of Kempower and Alpitronic